Genie Garage Door Opener - Excelerator Troubleshooting
Posted: Thursday, June 16, 2005
by Marwest Access Controls
www.aaaremotes.com
Excelerator Troubleshooting
What if the opener closes with constant pressure on the console or pushbutton?- Check STB - Both the Red and Green must be solid for the door to close
- 2 Blinks and a Pause - Check alignment, clean lenses, replace Green STB or wire to Green STB
- 3 Blinks and a Pause - Check for interference. Usually caused by an opener on the opposite door. Red or Green STB should be back to back when there's 2 doors
- 4 Blinks and a Pause - Replace Red STB
- The Green STB should always be placed on the side of the door with the least amount of sunlight
- Check position of vacation lock on wall console
- Remove lens cover and check status light. Led should be blinking 1 to 8 times to diagnose problem area.
- If status light is not blinking unplug opener, remove cover, check wiring harness and ribbon cable connection, check fuse on motor drive board. If problem remains, replace the controller and drive board.
- Check limit wiring. The Brown wire from the down limit connects to screws 5&6. The white wire from the up limit connects to screws 4&5.
- Both limits hang from right side of the rail viewing in from the outside. Check carriage for magnet. The arrow on the carriage must be pointing towards the door. If problem remains, send control board.
- Anytime the opener is unplugged it will need to re-learn the distance between the up and down limit and during this time it will run slow. (2 cycles)
- Limits that are less than 6 feet apart (usually 1 piece doors) will not allow the opener to run in the fast mode.
- The average operating distance should be 25 feet. The antenna should be hanging out the back of the operator.
- Old openers, RV's, cable boosters, alarms, appliances on the same circuit can create interference. Try to eliminate these items if possible. There is a coax antenna available. The controller board must be changed and then the coax antenna added. This should help with most distance issues. The part number 34019T.S/The Coax is 108035.0007.S.
Circuit Board Status Light Self Diagnostics
1 Blink- Reset operator-unplus and wait 5 seconds. Plug operator back in and operate from wall control
- Check ribbon hardness on controller board
- Replace old wall button wires and/or replace wall button with new series II wall button
- If normal operation is restored, check door condition and balanace (this can cause a 1 Blink)
- If normal operation is not restored, change controller board.
- Controller board failure
- Overcycled (wait 10 minutes) must leave unit plugged in! Cycles are restored at a rate of 5 cycles per 10 minutes
- Force setting
- Force settings are not preset at factory
- Check door and rail condition
- STB/Photocell problem
- Check photocell self diagnostic chart
- Shorted console or pushbutton
- Check wiring to wall console/pushbutton
- Bad console
- Limit switches (one or both) grounded
- Check for shorted or pinched wires under limit bracket
- Vacation lock switch on wall control is in the lock position
For more information please visit www.aaaremotes.com or call us at 800-849-3998
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More commentsMy Genie Excelerator is 5 yeares old. Door stops while opening. I have set open pressure to the max. Door still stops many times. What next to check or fix?My experience with this same problem is that for some reason you have probably flipped a breaker that controls the unit. After considerable adjusting, lubing and general trouble shooting , I remembered the advise I heard once regarding most electric devices of our generation, I unpluged it--waited for a few minutes then plugged it in and waited a little while then tried it out. It now works just fine. I think the electronics/minicomputers in most devices reset when unplugged and will work fine when restarted.
My door closes like it always has for me (4+ years old), but today it suddenly started opening immediately after closing. It closes, then reopens after a 1-2 second delay. I tried unplugging to get the unit to reset, and it closed and stayed closed once, then on each subsequent closing, it opens itself again.
My Genie Excelerator sometimes closes all the way and sometimes it stops and returns to the open position. The red light on the "eye" has 3 short flashes then a long or steady flash. Any help would be appreciated. Thanks
my door stopped working. i can get it to go down but it will not go back up. it also runs extremely slow. please advise
I see the same issues over and over and am having most of them. Sound slike a unit to avoid in the future
Huge help, thanks for the tips. I was searching all over to find those diagnostic codes for the LED on the excelerator, so you saved me a lot of digging. Thanks!!!
I have a question. My door works fine from all but the wall control (visor and wireless are good) and I can't figure out what makes it not work with the wired one. Can anyone help me please?
I have a question. The battery powered exterior controller on the outside of the garage door has a battery that died. I have not been able to reactivate the unit, despite placing a new 9 volt battery into the exterior unit.Any suggestions?
Genie Service Department is horrid!!! I had an H8000 put in 6 months ago. It has been re-programmed 8 times!!! They replaced the circuit board..twice today it stopped working. Went to shut it, doesn't work. They dont stand behind their product. Dont buy Genie!!!!!
I have to get out of the car and stand right in front of door for remote to work. Cannot locate the antenna. It is not obvious from the outside underneath the light cover.
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